» Published on Mon, 17 Mar 2025 10:28:00 +0000

• Resolved

  ACl restored the service at ~14:30 by restarting the esocket service as the listening port it was connected to was not working. Full RCA will be provided by ACI in the coming days. An internal PIR will now be scheduled. No further updates

  » Updated Mon, 17 Mar 2025 16:19:00 +0000

• Update

  Investigations continue with 3rd party supplier ACI. A technical bridge call is currently underway involving both ACI and our internal technical teams. Next Update: 14:00 or upon significant update.

  » Updated Mon, 17 Mar 2025 12:41:00 +0000

• Investigating

  There has been significant drop in successful registrations since Saturday evening, impacting new member on-boarding. Customers are reporting issues with entering card numbers on payment forms, leading to failed registrations and reversed payments. CBS team are also unable to make necessary wallet adjustments in Salesforce, affecting account management and customer service operations. Technical teams are currently investigating with current focus on the ACI environment, escalation to 3rd party ACI is underway. A maintenance page for Member registrations is being added. Next Update: 12:00 or upon significant update.

  » Updated Mon, 17 Mar 2025 10:28:00 +0000