» Published on Mon, 23 Jan 2023 17:11:00 +0000

• Resolved

  PPS has confirmed the issue is now resolved and customers are being returned offers successfully. They continue to investigate the cause of the issue and a full PIR will follow in the upcoming days. No further updates.

  » Updated Tue, 24 Jan 2023 09:07:00 +0000

• Update

  PPS added some extra capacity at around 18:00, and we have seen a sustained period of stability since then, with customers again able to view and select offers. We will continue to monitor this incident overnight with a view to resolving it if there is no further re-occurrence. Next update 09:00 tomorrow or sooner if the situation warrants.

  » Updated Mon, 23 Jan 2023 18:37:00 +0000

• Update

  We are aware of an issue with slow response times and timeouts when Members are trying to view and select offers. This has now been raised to a P2 incident. This has been raised with PPS our third-party supplier who are currently investigating the issue. Next update will be at 19:00, or sooner if the situation changes.

  » Updated Mon, 23 Jan 2023 17:51:00 +0000

• Investigating

  We are aware of an issue with slow response times and timeouts when Members are trying to view and select offers. This has been raised with PPS our third-party supplier and we are awaiting an update from them. Next update will be at 18:30, or sooner if the situation changes.

  » Updated Mon, 23 Jan 2023 17:11:00 +0000