» Published on Mon, 05 Sep 2022 02:12:00 +0000

• Resolved

  PPS has confirmed the issue is now resolved and customers are being returned offers successfully. They continue to investigate the cause of the issue and a full PIR will follow in the upcoming days. No further updates.

  » Updated Mon, 05 Sep 2022 07:01:00 +0000

• Update

  We are beginning to observe offers being returned to customers successfully. Our 3rd party supplier PPS continue to investigate the issue under a P1 incident. Next update 8am or sooner if the situation warrants it.

  » Updated Mon, 05 Sep 2022 05:22:00 +0000

• Update

  We continue to see offers not being returned to all customers. Our 3rd party supplier PPS continue to investigate the issue under a P1 incident. The CRM team have been notified to delay any offers push notifications and/or emails if the issue continues into the morning. Next update 6am or sooner if the situation warrants it.

  » Updated Mon, 05 Sep 2022 02:46:00 +0000

• Investigating

  We have been made aware of an issue where all customers are not being returned any offers through the mobile app or through www.coop.co.uk/offers. We have reached out to our 3rd party supplier PPS and they are currently investigating the issue under a P1 incident. Next update 4am or sooner if the situation warrants it.

  » Updated Mon, 05 Sep 2022 02:12:00 +0000