» Published on Mon, 09 Dec 2024 16:08:00 +0000

• Resolved

  Service has been stable since the changes made by Naveo yesterday. A further change to increase capacity has been scheduled by Naveo for 6 o'clock tomorrow (12th December) morning, and whilst there may be a short period of degraded on the website there is no outage expected. There are no further updates planned as part of this incident.

  » Updated Wed, 11 Dec 2024 16:31:00 +0000

• Update

  The shop.coop.co.uk website is functional again and Naveo have added further resources and monitoring to improve stability. The maintenance page has been removed and customers are able to place orders again. This incident will be monitored again overnight tonight and will be resolved tomorrow if there are no further issues. Next update tomorrow 12:00.

  » Updated Tue, 10 Dec 2024 16:00:00 +0000

• Update

  The maintenance page has been deployed to shop.coop.co.uk again, as in addition to the performance issues we've also been made aware that stores are having trouble picking orders. Naveo continue to investigate a potential fix, and a check-in call has been scheduled for 15:30. Next update 16:30 or sooner if the situation changes.

  » Updated Tue, 10 Dec 2024 14:47:00 +0000

• Update

  shop.coop.co.uk remained stable overnight though since ~6:30 this morning errors have started to intermittently occur again, and response times have significantly increased. Naveo are aware and investigating. Next update 12:00 or sooner if the situation changes.

  » Updated Tue, 10 Dec 2024 09:57:00 +0000

• Update

  Naveo have reverted back to the original proxy and response times are looking much healthier. The maintenance page has been removed from the site and this incident will be monitored overnight. Next update 10:30.

  » Updated Tue, 10 Dec 2024 00:09:00 +0000

• Update

  Naveo have configured another proxy host to try and resolve the issue but this hasn't been successful in restoring service to shop.coop.co.uk. They are continuing to investigate the issue. Next update 00:00 or sooner if the situation changes.

  » Updated Mon, 09 Dec 2024 22:14:00 +0000

• Update

  Naveo have identified possible root cause and are working on implementing a fix. The website remains unavailable. Next update 22:00 or sooner if the situation changes.

  » Updated Mon, 09 Dec 2024 20:16:00 +0000

• Update

  Naveo have restarted the proxy in attempt to restore service. This has now enabled stores to be able to access the Picker App again but shop.coop.co.uk is still returning errors so the maintenance page remains in place. Naveo are still investigating the issue. Next update 20:00 or sooner if the situation changes.

  » Updated Mon, 09 Dec 2024 18:31:00 +0000

• Update

  We have also been informed by the ITSD that a number of stores are reporting that their picker app is not working. Naveo continue to urgently investigate this issue, and the maintenance page on shop.coop.co.uk remains in place. Next update 18:30 or sooner if the situation warrants.

  » Updated Mon, 09 Dec 2024 16:58:00 +0000

• Update

  In the past ~30 mins order numbers have dropped significantly, and the CBS have had reports that customers have been unable to input their postcode to begin shopping online. The maintenance page is being deployed and this incident has been escalated to a SEV2. Next update 18:00 or sooner if the situation changes.

  » Updated Mon, 09 Dec 2024 16:47:00 +0000

• Investigating

  Since 14:10 we have been experiencing intermittent high latency and increased volume of errors on shop.coop.co.uk. This has been logged and escalated with our 3rd party-supplier, Naveo. Next update 17:30 or sooner if the situation changes.

  » Updated Mon, 09 Dec 2024 16:08:00 +0000