» Published on Thu, 13 Feb 2025 12:51:00 +0000

• Resolved

  There were extensive investigations by multiple teams and Third party Naveo into the cause and resolution of this picking email issue. Due to the time taken to raise a proposed fix, this incident was upgraded to a severity 2 to reduce any growing impact over the weekend. This morning at 7am, Naveo rolled out a change to resolve the issue which has been successful. All resolving teams continue to monitor the service which has so far returned no errors or service impact. Further root cause analysis to be undertaken as part of the Post Incident Review. No further updates.

  » Updated Fri, 21 Feb 2025 11:55:00 +0000

• Update

  Testing into the fix is still on-going by 3rd Party Supplier Naveo and internal teams. An update around resolution will be shared once we have more information.

  » Updated Fri, 14 Feb 2025 12:20:00 +0000

• Update

  3rd Party Supplier Naveo will continue to investigate the issue. A fix is being tested in the non-live environment to aid with the investigations. Next update 14/02: 11.30 am

  » Updated Thu, 13 Feb 2025 16:31:00 +0000

• Investigating

  There has been an increase in instances of a known issue where customers placing orders on shop.coop.co.uk are not receiving emails advising them when their order has been picked for delivery or if there are any substituted products in the order. This is being investigated by 3rd Party Supplier Naveo and internal teams to identify a fix. A banner has been added to the shopfront homepage to advise customers of the issue. Next update: 4 p.m.

  » Updated Thu, 13 Feb 2025 12:51:00 +0000