» Published on Mon, 19 Jun 2023 10:13:00 +0000

• Resolved

  Good news! Service to the Online Shop (shop.coop.co.uk) has stabilised. Our 3rd party provider Naveo has increased resources which helped restore service. A complete analysis will be undertaken for the Post Incident Review. In the meantime this will remain in monitoring status. No further updates.

  » Updated Mon, 19 Jun 2023 15:24:00 +0000

• Update

  After a period of observation to the Online Shop (shop.coop.co.uk), we are seeing an increase of orders failing, with that said nearly 25% of orders are intermittently coming through. This has been escalated with our 3rd party provider Naveo, who are investigating this as a SEV1 from their side. We will continue to monitor performance. Next update 17:00 or sooner if the situation warrants.

  » Updated Mon, 19 Jun 2023 14:24:00 +0000

• Update

  Performance issues on the Online Shop (shop.coop.co.uk) service have now been resolved, with customers now able to complete their orders. This incident was caused by an invalid resource allocation within a Naveo platform release (CR 572827). The incident has been placed into a watch status to monitor performance, next update 15:30 or sooner if the situation warrants.

  » Updated Mon, 19 Jun 2023 12:17:00 +0000

• Investigating

  We're aware that some customers who are using the Online Shop (shop.coop.co.uk) service being unable to complete their orders, as well as other degraded performance. This is being investigated by various teams. Next update 1pm or sooner if the situation warrants.

  » Updated Mon, 19 Jun 2023 10:13:00 +0000