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February 2020

Teradici Cloud Access Manager Outage

» View Event Details | Created Fri, 07 Feb 2020 12:09:00 +0000

Update

We have identified the problem as an issue with the configuration of our new TLS certificates and have applied a mitigation to resolve the Cloud Access Manager outage. The service is now fully operational.


Posted: Fri, 07 Feb 2020 12:22:00 +0000

Investigating

Teradici is temporarily experiencing an outage that is impacting Cloud Access Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back in 60 minutes.


Posted: Fri, 07 Feb 2020 12:09:00 +0000

Intermittent failures in Cloud Access Connector downloads

» View Event Details | Created Wed, 19 Feb 2020 23:46:00 +0000

Resolved

The intermittent failures with the upstream service have been resolved. We are continuing to monitor for any further failures.


Posted: Thu, 20 Feb 2020 00:14:00 +0000

Investigating

Intermittent failures have been observed in an upstream service responsible for hosting the Cloud Access Connector installer. The team is investigating and will provide an update within the next hour.

If you experience problems downloading the installer, please try again shortly.


Posted: Wed, 19 Feb 2020 23:46:00 +0000

Status page service change

» View Event Details | Created Mon, 24 Feb 2020 20:00:00 +0000

Scheduled

We are changing status page services next Monday, February 24 at 12pm PDT (7pm UTC). As part of this change, anyone who is currently subscribed to email or SMS status updates will need to re-subscribe using the new service in order to continue receiving updates. To avoid missing out on future notifications, you can visit https://camstatus.statuspage.io at any time prior to the changeover and click the "Subscribe to updates" button to subscribe to updates from our new status page service.

After the changeover is complete, the URL https://status.teradici.com will point to our new status page and we will no longer send status updates from the previous service.


Posted: Tue, 25 Feb 2020 03:00:00 +0000

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