» Published on Thu, 14 Nov 2019 16:29:00 +0000

• Resolved

  Cloud Access Manager functionality has been returned to normal. Teradici will continue to monitor to ensure there are no side effects.

  » Updated Thu, 14 Nov 2019 18:16:00 +0000

• Update

  Teradici has deployed additional mitigations for issues relating to premature session expiry when using the Cloud Access Manager Admin Console and errors when attempting to establish PCoIP connections to Remote Workstations. Teradici is continuing to monitor these mitigations and will report back in 60 minutes.

  » Updated Thu, 14 Nov 2019 17:43:00 +0000

• Update

  Teradici has deployed a partial resolution that improves users' ability to establish PCoIP connections to their Remote Workstations. Connection errors may still occur; however, retrying the connection should succeed.

  » Updated Thu, 14 Nov 2019 17:03:00 +0000

• Investigating

  Teradici is temporarily experiencing an outage that is impacting Cloud Access Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. Teradici is actively investigating and will report back in 60 minutes.

  » Updated Thu, 14 Nov 2019 16:29:00 +0000