» Published on Wed, 18 Sep 2019 23:00:00 +0000

• Resolved

  After investigation, we have determined that the incident reported on September 18 was a result of large amounts of network traffic preventing targeted customers from successfully communicating with the Cloud Access Manager service. The Cloud Access Manager service was not impaired during the investigated timeframe and continues to operate as expected.

  » Updated Fri, 20 Sep 2019 22:15:00 +0000

• Update

  We are investigating a service degradation that occurred on September 18 from 16:20 to 17:05 (PDT). At present the service is operating normally and there are no ongoing issues.

  » Updated Thu, 19 Sep 2019 23:15:00 +0000

• Investigating

  We are investigating reports of intermittent session connection failures that have occurred on September 18 from 16:20 to 17:05 (PDT). Currently we have seen no issues out side of that time window. An update will be provided as information changes. If you experience session connection failures, please try the connection again. If the issue persists, please open a support case at https://help.teradici.com.

  » Updated Wed, 18 Sep 2019 23:00:00 +0000