» Published on Fri, 25 Oct 2019 16:52:00 +0000

• Resolved

  The issue impacting help.teradici.com has been resolved and is operating normally. Thank you for your patience.

  » Updated Sat, 26 Oct 2019 15:43:00 +0000

• Update

  The Teradici team is continuing to investigate the issue with not being able to access the Teradici support site (help.teradici.com). In the meantime, if you need to access our product documentation and software downloads, please go to https://docs.teradici.com/ If you experience difficulty in creating a support case with Teradici, please email Global Support GlobalSupport@teradici.com with a detailed description of your case and contact information. We will open a support ticket on your behalf and commence our standard support investigation.

  » Updated Fri, 25 Oct 2019 20:14:00 +0000

• Update

  The Teradici team is continuing to investigate the issue with not being able to access the Teradici support site (help.teradici.com). In the meantime, if you experience difficulty in creating a support case with Teradici, please email Global Support GlobalSupport@teradici.com with a detailed description of your case and contact information. We will open a support ticket on your behalf and commence our standard support investigation.

  » Updated Fri, 25 Oct 2019 19:23:00 +0000

• Update

  Some customers may be unable to access those environments, or if they are able to access, they will experience intermittent login timeout errors and performance degradation. Teradici team continues to investigate and explore various resolution paths. The team continues to adjust the traffic filtering that is place to ensure only validated traffic is flowing across the network. Those adjustments are being made across the NA instances and will then be rolled out across the EU and AP instances. The traffic log analysis has proven inconclusive so far.

  » Updated Fri, 25 Oct 2019 18:46:00 +0000

• Investigating

  The Teradici team continues to investigate the issue with not being able to access the Teradici support site (help.teradici.com). Traffic filters have been applied across all EU and NA instances, and we are in the midst of applying those across all AP instances. The Technology team is also rebalancing traffic across all server clusters due to the automatic failovers that occurred when non-encrypted traffic was restricted. We will provide updates as we work through the issue.

  » Updated Fri, 25 Oct 2019 16:52:00 +0000