» Published on Tue, 06 May 2025 09:59:00 +0000

• Resolved

  IT Services is pleased to confirm that the issue affecting UDo/Agent Portal has now been resolved.

  You will be prompted to sign into UDo/Agent Portal next time you launch the web/mobile app to ensure that your access is up to date.

  We apologise for any inconvenience caused.

  If you continue to experience any issues, please get in touch via the IT Service Centre:

  Chat with us or Raise a Request at itservicecentre.derby.ac.uk

  Visit us in B201, Kedleston Road.

  » Updated Wed, 07 May 2025 09:26:00 +0000

• Update

  IT Services continue to remain aware of an issue affecting UDo/Agent Portal.

  This relates to the unexpected loss of tiles from the UDo/Agent Portal dashboard.

  We have identified the cause of this and are working to return access as soon as possible.

  In the meantime, you can take steps to ensure that your app is drawing the most up to date access by either 'refreshing' your app via the icon at the top of the mobile app (or in your web browser), or by signing out of and back into the app again.

  While we continue to work on this, you can still access all key systems and services directly via the links in the initial notice below.

  We apologise for any inconvenience caused.

  If you have any queries, please get in touch via the IT Service Centre:

  Chat with us or Raise a Request at itservicecentre.derby.ac.uk

  Visit us in B201, Kedleston Road.

  » Updated Tue, 06 May 2025 15:14:00 +0000

• Investigating

  IT Services are aware of an issue affecting UDo/Agent Portal.

  We are working to resolve this as a matter of urgency and will keep you updated as we progress.

  In the meantime, you can still access all key systems and services directly via the following links.

  UDo:

  • ARC PoW: https://derby.arcwebonline.com/pow

  • Blackboard Learn: https://courseresources.derby.ac.uk/

  • Careers: https://www.dby.ac/careers

  • Enrolment: https://students.derby.ac.uk

  • Ethics Monitor: https://research.derby.ac.uk/

  • eTrackr: https://etracker.derby.ac.uk/

  • IT Support: https://www.derby.ac.uk/services/its/

  • Library - FE: https://www.derby.ac.uk/services/fe-library/

  • Library - HE: https://libguides.derby.ac.uk/home

  • Media & Lecture Recordings: https://derby.cloud.panopto.eu/

  • Microsoft 365: https://www.office.com/

  • Safety & Wellbeing: https://www.derby.ac.uk/study/student-support/health-and-wellbeing/

  • Smart Assessor: https://www.smartassessor.co.uk/Account

  • Student Record: https://students.derby.ac.uk

  • Timetable: https://cmisgo24.derby.ac.uk/CMISGo/Web/Timetable

  • TV & Radio (BoB): https://learningonscreen.ac.uk/ondemand

  • Unimail: https://outlook.office.com/mail/inbox

  • University of Derby Website: https://www.derby.ac.uk

  • Buxton & Leek College Website: https://www.blc.ac.uk/current-students/

  Agent Portal:

  • Online Application System: https://www.derby.ac.uk/services/admissions/apply-online/

  We apologise for any inconvenience caused.

  If you have any queries, please get in touch via the IT Service Centre:

  Chat with us or Raise a Request at itservicecentre.derby.ac.uk

  Visit us in B201, Kedleston Road.

  » Updated Tue, 06 May 2025 09:59:00 +0000